AI for Customer Service & Support

Providing the flexibility to work with any CRM or contact center solution, Sendbird makes it simple to import existing data into your support process. For this reason, many businesses are turning to platforms like Sendbird for plug-and-play solutions. I enjoy developing my skills in daily life, such as sharing knowledge, learning from others, and taking on new challenges that would help me grow personally and professionally. Companies should ensure that data is only collected according to laws, stored securely, and that customers know how their data is used and processed. Furthermore, it is vital to ensure that customers can control their data and that any data collected is only used for the purpose for which it was collected. Businesses should also pay special attention to data storage, ensure its security, and ensure that fraudsters do not have access to the warehouse.

The chatbot may also offer an upsell by suggesting a premium version of the jeans with additional features or a higher-end brand. Further, the Statista’s global survey of hotel professionals conducted in January 2022 found that the adoption of chatbots in the hospitality industry was projected to rise by 53 percent during the year. Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.

What Can Your Do With AI in Customer Service?

Engage with shoppers on social media and turn customer conversations into sales with Heyday, our dedicated conversational AI chatbot for social commerce retailers. With it, companies can save money on customer support costs and improve the efficiency of their customer service operations. And AI customer service can help to improve the satisfaction of customers by providing them with a more personalized experience. We leverage industry-leading tools and technologies to build custom solutions that are tailored to each business’s specific needs. Netguru that provides AI consultancy services and develops AI software solutions.

In other words, effective customer service builds your organization’s brand and bottom line—and AI programs can provide an extra boost. Uber is further using AI to provide more precise locations to increase the accuracy of driver-rider matches and accurate estimated arrival times, which has lead to fewer cancellations and customer care issues. These algorithms identify topics and themes, and suggest responses that are best applicable.

Real-Time Writing Assistance

In customer service, the most widely used AI models are known as Foundation Models and Large Language Models (LLMs). OpenAI’s ChatGPT (including Version 4), DALLE-2, and BERT, a Google creation, are examples of these. Artificial Intelligence empowers businesses to manage customers better and their expectations irrespective of the touchpoint.

Read more about Key Benefits of AI-Powered Customer Service and Support here.